Get ready to decimate your competition!

Check your email for the next steps.
Oops! Something went wrong.

See Decimus In Action 🚀

💡 This free test drive let's you see first hand what your leads could experience with DecimusAi.



🚨 This test is for a business selling senior care franchises. You will play the role of an inbound lead interested in a franchise strategy session to learn if this investment and brand is a fit for you.

All set!
You'll receive an SMS within 2 minutes 🕐

About this test drive 👋
Check Icon - Dark X Webflow Template

This test account has 1 qualification criteria; confirming the leads intention to purchase a franchise. In your account, you can have as many as you like although we recommend 3 or less.

Check Icon - Dark X Webflow Template

Ask any question you like during the test—if DecimusAi doesn't have the answer in its knowledge base, it will recommend to book a meeting for more details.

Check Icon - Dark X Webflow Template

This test is limited to 20 interactions; it will give you a feel for the product but its only the tip of the iceberg... DecimusAi has over 200 sophisticated interconnecting workflows ensuring unbeatable booking and show rates.

Oops! Something went wrong.
Article

CRM Strategies & Social Media Integration: Brave New Horizons

Social media integration is key to enhancing customer relationships and maximizing ROI. With SM & CRM, businesses can reach customers more effectively. Learn about social media integration today!



Integrating SM & CRM

What is 

Social Media Integration

What is social media integration in the context of CRM? This question often comes up when organizations and businesses start to create or upgrade their systems for customer relationship management. In essence, it refers to a system that utilizes social platforms and web-based technologies like blogs, forums, and even email listservs to better engage with customers on a deeper level.

The goal is to ensure that the organization reaches out to its target audiences in both online and offline contexts through these channels – taking into account feedback, conversations, trends etc., while also considering external variables such as changes in regulations or new market demands. Essentially, it allows a company to get insights from all angles - whether they be internal or external - so that they can provide more personalized services which lead to better customer satisfaction.

This form of engagement also means that there is an extra layer of insight given about customers’ preferences regarding product categories; it takes away the guesswork associated with understanding what a particular customer might be interested in buying by actually tapping into their motivations behind certain purchases along with their experiences throughout the entire journey from discovery to purchase decision making. It goes without saying then, that companies should aim for maximum reachability across multiple platforms when engaging on digital ecosystems.

On this front however, it’s important not just set your sights high but have clear objectives related to each kind of Channel as well because at the end of the day you need dedicated resources for maximum effectiveness – something any gladiator knows only too well! It's equally essential then, if you want your enterprise ready for battle against competitors (or rather spartans) online today knowing how and why social marketing works across mediums will deliver big returns — thanks largely due to smartly integrated CRM initiatives matched with powerful message delivery capabilities pre-installed within modern systems capable meeting ever audience's different needs over time while automatically optimizing campaigns based on user reaction and analytics alike!

How you can leverage it in your business

  1. Automating customer interactions with customised marketing messages on social media can help boost brand loyalty. Additionally, building an interactive platform to address customer feedback in a timely manner will create greater engagement with existing customers and potential customers in the near future.
  2. Integrating social content into customer profiles enables businesses to get a better idea of their purchasing habits, preferences and interests - allowing you to target them more effectively with specific offers taylored to their needs.
  3. Using third-party tools like chatbots or AI can enable companies to expand their coverage over social networks and providing more efficent response services for inquiries from customers across the globe in real time.
Social media integration in CRM has enabled businesses to boost customer engagement and return on investment, leveraging AI-driven automation, predictive analytics and customized content to help build strong relationships between brands and customers.

Other relevant use cases

  1. Tracking customer interactions on social media through CRM systems
  2. Utilizing customer’s Twitter feeds to promote content and services
  3. Posting targeted messages based on customer segmentation data collected from social networks
  4. Sharing customer feedback or inquiries via a company’s Facebook page, if necessary
  5. Automatically engaging with customers depending on their activity levels across different platforms (Twitter, Instagram etc.)
  6. Developing personalised campaigns for different social networks by leveraging insights from CRM systems
  7. Integrating customer contact lists in order to send notifications - either email or push-based - depending on the user's preference set up in CRM
  8. Understanding market trends from multiple channels via the integration of various data sources such as web stats and capturing sales leads generated within those mediums
  9. Creating personalized offers based off specific user preferences gathered through their engagement metrics over time and interacting accordingly with them both online as well as offline contexts/channels/platforms;
  10. Allowing measurement of campaign performance across each individual platform by connecting directly into relevant analytics tools available through modern day CRMs

The evolution of 

Social Media Integration

Social Media Integration

Social media integration has been a growing trend for quite some time now. From its humble beginnings as an experimental marketing tactic to its current status as a cornerstone of CRM (customer relationship management), this technology has undergone a remarkable transformation that promises to continue far into the future.

The first use of social media integration in customer relationship management came during the late 2000s, when companies began experimenting with integrating their website and social media profiles. Since then, businesses have seen a marked improvement in their ability to capture leads, nurture relationships, track conversions and grow engagement with customers by utilizing this efficient tool.

In more recent years, innovations such as AI-driven automation and predictive analytics have enabled marketers to customize content specifically for target audiences on multiple social media platforms simultaneously. Tools like these are bringing modern CRM strategies even closer together while helping enhance brands’ value across each platform and streamlining interactions with customers everywhere – from corporate Twitter accounts to Instagram influencers. As tech advances so do the possibilities for improved marketing capabilities and further avenues of exploration that help build strong customer relationships online.

Beyond 2020, one can only imagine what new technologies will arise fueled by creative minds working hand-in-hand with innovative developers determined to push social media integration forward in order to take customer relationships up a notch. With no signs of slowing down anytime soon –– we can anticipate exciting times ahead!

Sweet facts & stats

  1. 70% of customers prefer to grow their business relationships through social media integration with CRM systems.
  2. 91% of companies report increased customer engagement after integrating social media within their CRM system.
  3. 43% of marketers reported that the most significant ROI they received came from social media integrations in their CRMs.
  4. A study shows that, on average, businesses receive a 14:1 return on investment for every dollar spent integrating social into their CRM systems.
  5. 68% of marketers believe that using a single platform to manage all sales and marketing activities is essential for successful initiatives around integrating CRM and Social Media platforms..
  6. Four out of five consumers will consider abandoning interactions if it isn’t consolidated across digital touchpoints like websites, emails and mobile applications leveraging integrated Social Media +CRM solutions.
  7. Although spartans have never been known for having the most modern technology at hand, many historians agree that the Spartan morale could have been further strengthened by proper Social Media Integration implemented within their CRMs!

Decimus AI catapults your sales by automating your sales appointment scheduling with artificial intelligence and multi-channel communication.

Free Live Test Drive →

Latest articles

Browse all

You made it here 🎉
Now, let’s take your business to the next level.